1. Subscription cancellation
You may cancel a monthly or annual subscription from your account or by contacting [support email]. Cancellation stops the next renewal. Unless this policy or an order form says otherwise, access continues until the end of the paid billing period and the current period is not automatically prorated.
2. When a refund may be approved
- Activation failure: payment was successfully captured but the purchased plan was not activated and LetsConfide cannot correct the issue within a reasonable period.
- Duplicate or incorrect charge: the same transaction was captured more than once or the wrong amount/plan was charged due to a LetsConfide billing error.
- Material service failure: LetsConfide permanently discontinues the purchased service before the paid period ends and does not provide a reasonable replacement.
- Approved exception: LetsConfide may approve another refund where required by law or documented in an enterprise order form.
Refunds are not normally available for unused time after a voluntary cancellation, a change of mind after meaningful use, participant responses already collected, exports already delivered, custom work already performed, or a suspension caused by fraud, abuse, prohibited use, or non-payment.
3. How to request a refund
Email [refund email] from the billing email address and include your account email, order/payment reference, plan, amount, date, and a short explanation. Do not email card numbers, CVV, UPI PINs, passwords, or survey responses.
We aim to acknowledge a refund request within two business days and communicate the decision after reviewing the account and payment record. If approved, we will initiate the refund to the original payment method within three business days unless the payment provider, bank, or applicable law requires a different route.
4. Refund timelines and method
Refunds are routed through the payment provider to the original payment instrument where the provider supports that route. The time for the amount to appear depends on the issuing bank, card network, wallet, UPI rail, currency, and cross-border processing. We will provide the refund reference when available.
Payment-provider processing fees, taxes, or currency-conversion differences may not be recoverable. Any tax adjustment will be handled as required by applicable law. For an international payment, the amount returned may differ from the original home-currency display because the provider or issuing bank controls the exchange rate.
5. Failed, pending, or reversed payments
If your account is debited but LetsConfide does not receive a successful payment confirmation, do not pay again immediately. Contact support with the payment reference. We will check the payment status with the processor and either activate the plan after confirmation or initiate/track the applicable reversal or refund.
6. Enterprise and custom plans
Custom implementation, private deployment, onboarding, and enterprise work may have separate milestones, deposits, cancellation windows, and refund rules in an order form. The signed order form controls if it conflicts with this policy.
7. Chargebacks and disputes
Please contact us first so we can investigate a billing or service issue. We may provide transaction records, subscription status, delivery evidence, and communications to the payment processor when responding to a chargeback, fraud review, or payment dispute.
8. Contact
Refund and billing support: [refund email]
Registered entity: [legal entity name]
Address: [registered and operating address in India]
Phone: [support phone number]